Free Shipping on orders over $150 or $10.00 flat rate (in Australia)

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FAQ

Shipping + Delivery 


Lido & Lane ship via Australia Post.

Delivery is a flat rate of $10.00 per order Australia wide. 

All orders over $150.00 will be shipped for free. 

We will dispatch within 48hrs of receiving your order.

All orders will receive a tracking number which will be emailed to you once we dispatch your order.

You should receive your order in 3-10 days depending on your location.

If no one is available to receive your parcel, Australia Post will leave a card, so you can pick up at the local post office.

Please note that during sales and peak periods dispatch times may be up to 5 days. We thank you for your patience during this time while we pack & ship your order as quickly as we can.


Returns & Exchanges


If for some reason you realise your purchase is not suitable please contact us to arrange for a refund or exchange (excluding postage). Return postage costs are to be covered by the customer.

Please notify us within 3 days of receipt of your order atinfo@lidoandlane.com.au for an authorisation code and return goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

Items exempt from return include all sale items, gift cards, bed linen & jewelry due to hygiene reasons.


Product Damaged or Faulty 

While all care is taken by us to ensure your goods are quality checked and securely packed for delivery please contact us atinfo@lidoandlane.com.au should your order arrive damaged with the following information:


  • your order number and date
  • your contact details including full name,address, phone number & email address.
  • a description of the problem and photographic evidence
  • a request for either an exchange, store credit or refund (an exchange is dependant on our available stock or availability from supplier) 

 

Once we receive your advice of any faulty or damaged goods we will aim to resolve the issue as soon as possible including returning the item and providing any refund or replacement.


Terms & Conditions


Please read the below terms and conditions of our website before placing any orders. We may at times change or modify our terms without notice. By accessing & using this website you agree to be bound by these Terms of service. If you do not agree with these terms you must cease using the website immediately. 


Website Content

Lido & Lane has taken all reasonable care to provide accurate & reliable content on this website. Any errors, omissions or results obtained from the use of this information are not the responsibility of Lido & Lane .



Photography

We take every care to ensure that every product image and colours are as close a representation as possible. Please use these images as a guide, as colours on your screen may vary slightly to the original product. 


Handmade Disclaimer

Many of our products are handmade and have imperfections which we believe adds to their beauty and individuality. They are the mark of the artisan who made them, should you have any queries about any product please contact us prior to purchase and we would be happy to answer your questions.

  

Orders

All orders are subject to acceptance and availability. If in some unfortunate cases we are unable to fill your order we will contact you and offer a refund or credit. We sincerely apologise in the event this should occur.


Emails 

We will do our very best to respond to all emails within 24hrs Monday to Friday. During sales or peak periods we may unfortunately take a little longer as we are a tiny team of two.


Pricing

All prices listed on the Lido & Lane website are in Australian dollars (AUD) and are inclusive of the 10% gst.

Lido and Lane reserves the right to change our advertised prices without notice. All purchases currently in progress will be honoured. 


Privacy

We regard the personal information of all our customers to be private. Therefore we will not share any of your information to any third parties.

By providing us with your personal information you do give us authority to contact you in the future regarding promotional emails or sale events. You can at any time opt out from receiving further emails from us.


Gift Vouchers

Our gift vouchers are not refundable.

Sale and promotional pricing does not apply to gift vouchers.

They can be used during all sales and promotional events. 

They are valid for a period of 3 years from purchase date.

Our E gift card has no additional processing fees.


Contact Us 


We are based in Sydney’s Northern Beaches but operate online only believing shopping this way is more convenient, practical & far less stressful. Shop in the comfort of your home at any time, we are open every day all day. 

If you have any questions we are here to answer them. Just send us an email toinfo@lidoandlane.com.au & we will get back to you within 24 hours.



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